Other areas of information::

1. Penn reel parts FAQ
2. Shipping FAQ
3. To view our privacy policy

Q: I'd like to know more about Scott's Bait & Tackle?

Visit our website: http://www.scottsbt.com

Q: Is the server secure?

Yes, we have a secure server protected by COMODO 128 bit SSL encryption.

Q: What Methods of Payment do we accept?

We accept: Visa Mastercard Discover Amex
We also accept: Paypal Money Orders (in USA Only) (NO personal checks)
Important information regarding orders: UNPAID ORDERS are canceled after 14 days. We will attempt to contact you to complete an order via email/phone prior to cancellation. We reserve the right to cancel any order without notice if we believe it to be fraudulent or cannot supply an item.

Q: Can you send me a catalog?

We do not have a printed catalog. The online catalog is the only catalog available at this time.

Q: Do we ship outside of the continental United States?

We have begun shipping internationally, but with some restrictions. See our "SHIPPING FAQ" for all questions about international shipping.

Q: "I need an item, but I can't find it in the catalog. Do you place special orders?"

Yes. We place orders with our suppliers every Monday. If an item is still being manufactured, we will try to find it for you!
Just click on the "Contact Us" link on the left of the screen to send in your request.

Also, this catalog only represents a small portion of our inventory! We may already carry the item that you need.

Q: "My order got as far as checkout and then stopped. I couldn't get it to process. Can you help?

Yes.
1) If you are trying to check out with Paypal Express and have not yet made an account with us, Paypal will not be able to complete the transaction. Click where it says MY ACCOUNT and create an account with us (or log in to your existing account) then return to the cart and proceed through checkout.

2) The online catalog is not 100% compatible with some newer browsers. If your order stopped working at the checkout page, please open up Microsoft Internet Explorer and place the order using that browsers.
~OR~
You can e-mail us or use the "Contact Us" page with complete Name, address, phone, shipping preference and the list of items you need ordered and we will key in the order for you.

Q: Can I return an item?

For all orders shipped to the USA we can do returns/exchanges, with the following restrictions:

If the item has not been used and the original packaging has not been destroyed. NOTE: As of 12/16/09 Clothing is non-returnable if original packing has been damaged, opened or removed.

Returns must be done within 30 days of receipt, and you must call obtain a return authorization from our store.

There are NO returns for international orders.

• There is a restocking fee of $5.00 for all returns under $50.
• Returns of $50 or more the restocking fee is 10% of total return value.
• Shipping/handling will not be credited.

PLEASE DO NOT send parts back in a standard envelope - use a box, even if it is a small one, or a padded envelope. Regular envelopes with parts get jammed in the postal sorters and arrive empty or the parts get damaged.
We WILL NOT credit for damaged returns or an empty envelope.

Q: The item I purchased has since been broken, can I return it?

Consult the warranty information issued with the item by the manufacturer. All warrantees must be handled by the manufacturer, under their terms. If you no longer have the paperwork that came with the item, consult the list of manufacturers available in our website by clicking here, or if it is not listed, contact us via the button at the top of this screen.

Q: How are backordered items handled?

The items in the catalog are intended to be in stock, but it is possible to have a run on a particular item.

Customers will be notified by e-mail when items are backordered. You have the option at that time to respond via e-mail to keep the item on backorder, or cancel it.

If the backordered item is not essential for use with items in the balance of the order (example: 1 bucktail out of an assortment of lures), we will ship the items that we have, then ship the backordered item as soon as it is available, unless otherwise notified as stated above. Backorders are billed when shipped and no extra shipping will be charged.

If the item that is backordered is essential for use with use any/all of the other items in the order (example: one half of a rod and reel combo being out of stock), we will hold the entire order until we contact the customer via telephone.

Q: Price fluctuated?

Pricing is subject to change without notice.