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F.A.Q.'s:
Scott's
Bait & Tackle
Online Catalog
Q: I'd like to know more about Scott's Bait & Tackle?
Visit our website: http://www.scottsbt.com
Q: Is the server secure?
Yes, we have a secure server protected by VeriSign 128 bit SSL encryption.
Q: What Methods of Payment do we accept?
We accept:
Visa, Mastercard, Discover, Amex
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We also accept:
- Paypal
- Money Orders
(NO personal checks)
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You can select any of these options during checkout.
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Q: Can you send me a catalog?
We do not have a printed catalog. The online catalog is the only catalog available at this time.
Q: Do we ship outside of the continental United States?
We have begun shipping internationally, but with some restrictions. See our "SHIPPING FAQ" for all questions about international shipping.
Q: "I need an item, but I can't find it in the catalog.
Do you place special orders?"
Yes. We place orders with our suppliers every Monday. If an item is still being manufactured, we will try to find it for you!
Just click on the "Contact Us" link on the left of the screen to send in your request.
Also, this catalog only represents a small portion of our inventory! We may already carry the item that you need.
Q: "My order got as far as checkout and then stopped. I couldn't get it to process. Can you help?
Yes. The online catalog is not 100% compatible with Mozilla/Firefox. If your order stopped working at the checkout page, please open up Microsoft Internet Explorer or Netscape and place the order using either of those browsers.
~OR~
You can e-mail us or use the "Contact Us" page with complete Name, address, phone, shipping preference and the list of items you need ordered and we will key in the order for you.
Q: Can I return an item?
For all orders shipped to the USA we can do returns/exchanges. If the item has not been used and the original packaging has not been destroyed. Returns must be done within 30 days of receipt, and you must obtain a return authorization number from our store. There are no returns for international orders.
- There is a restocking fee of $5.00 for all returns under $50.
- Returns of $50 or more the restocking fee is 10% of total return value.
- Shipping/handling will not be credited.
PLEASE DO NOT send parts back in an envelope - use a box, even if it is a small one. Envelopes with parts get jammed in the postal sorters and arrive empty or the parts get damaged. We WILL NOT credit for damaged returns or an empty envelope.
Q: The item I purchased has since been broken, can I return it?
Consult the warranty information issued with the item by the manufacturer. All warrantys must be handled by the manufacturer, under their terms. If you no longer have the paperwork that came with the item, consult the list of manufacturers available in our website by clicking here, or if it is not listed, contact us via the button at the top of this screen.
Q: How are backordered items handled?
The items in the catalog are intended to be in stock, but it is possible to have a run on a particular item.
Customers will be notified by e-mail when items are backordered. You have the option at that time to respond via e-mail to keep the item on backorder, or cancel it.
If the backordered item is not essential for use with items in the balance of the order (example: 1 bucktail out of an assortment of lures), we will ship the items that we have, then ship the backordered item as soon as it is available, unless otherwise notified as stated above. Backorders are billed when shipped and no extra shipping will be charged.
If the item that is backordered is essential for use with use any/all of the other items in the order (example: one half of a rod and reel combo being out of stock), we will hold the entire order until we contact the customer via telephone.
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