Contact e-Mail

How can we help you?

F.A.Q.s

Your experience as our customer is our number one priority. Follow the links below to find the answers to our most frequently asked questions.

New Able7 Catalog Issues?

Updates/Changes

Something not functioning? Report! Bad links, 404 not founds, etc.

Shipping rates not displaying

Old Order(s) NOT Displaying in My Account

Cannot find a Part in the reel's list?

Getting Started

Why buy from Scott's Bait & Tackle?
What brands do we sell?

How to use our website.
What do all these icons mean?
Step by step catalog tutorial.

Ordering

How do I place an order?
Payment methods.
Do I have to pay sales tax?
When will my credit card be billed?
Secure online ordering.
International ordering.

Problem with Checkout.
Policies and Notes.
Gift orders & Gift certificates.
Special Orders.
Backordered Items.
Can you send me a catalog?

Shipping

When will my order ship?
Tracking.
Policies / Notes.
Lost or Damaged shipments.

USA:
Shipping costs USA.
Why no first class envelopes?
APO/FPO Military Shipping.
Do you ship to Guam or other US Territories?

INTERNATIONAL:
Shipping costs International.
MAKE SURE that you enter the correct address.
Customs & Duty Information.
Overdue/Delayed international shipments.
Can you ship my order as a gift?
Non-Shippable Items.
Can I send to a U.S. address then forward it?
List of Countries that we DO NOT ship to.

Returns

Scott's Bait & Tackle return policy.
How to return an item.

Refunds.
Exchanges.
Picking Errors.
Defective/Damaged.

Privacy & Security

Secure online ordering.
Important note about older browsers.

If Your Online Order
Would Not Go Through?

The online catalog has tested compatible with Mozilla/Firefox 2.0+, Microsoft Internet Explorer 6.0+, Netscape 6.0+ and Microsoft Vista. If you are using a different or older browser, try one of these.

~OR~
Some company systems will have blocks that will not allow shopping while at work.

~IF NEEDED~
You can Contact Us
with complete Name
Billing Address
Phone Number
Shipping preference
and the list of items you need ordered and we will key in the order for you. PLEASE also include a full shipping address (if different from the billing address) when doing so, to speed up the process.

Scott's Bait&Tackle ©1997-2011
	945 Radio Road L.E.H.T (Mystic Island), NJ 08087 1 (609) 296-1300 Established 1985 Store Winter Hours (EST) CLOSED on Monday/Tuesdays Daily 8 a.m. - 5 p.m., Sun. til 12 p.m.

Online orders processed daily!
(independant of store hours)

Scottsbt.com/Pennparts.com is operated by Scott's Bait & Tackle of Little Egg Harbor Twp., New Jersey.
We are an authorized Penn Gold Label dealer.
We are not otherwise affiliated with Penn Fishing Tackle Mfg. Co.

We DO service reels here, but are NOT a warranty center for Penn or any other manufacturer.
• Reel Service Information • Click here to view warranty listings
• Other sources for parts (Abu, Shimano, etc.)

Our Departments:

Store Information:

Contact Info